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How many pre-set Filters can I apply for one Sender?

There is no limit. Please just make note of how combined Filters may impact deliverability for that Sender.  Read More

Can I see a preview for my custom Filters?

Yes. As you create new custom Filters, a preview will display at the bottom of the Filter modal, showing 3 (or 6, when multiple Senders are selected) recent emails that would have been delivered with the new Filter, had it... Read More

How do I know if a Filter is set for a given Sender?

Once a Filter is live for a given Sender, you will see a little blue dot on top of the Filter graphic in the dashboard for that particular Sender. You will also no longer be able to select 'Allow' or... Read More

Can I combine pre-set Filters and custom Filters?

For any given Sender, you may only select a combination of pre-set Filters from the Library OR create a custom Filter. These two settings cannot be combined at this time.  Read More

How can I report Filter errors?

If an email is delivered that you believe should have been blocked by your Filter settings, simply select “Flag Filter Error” in the lockrMail email wrapper (at the top of the email) and our team will investigate. We are continuously... Read More

Can I save my favorite Filters?

This is possible for custom Filters. When you are creating your Filter, simply toggle on “Save Filter preferences” at the bottom of the Filter modal and title the Saved Filter for ease of reference. Then, when you go to create a... Read More

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Can’t find what you’re looking for?

A lockrMail team member is always available and happy to address your specific question.