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How can we help today?

Do I have to provide access to my Gmail to use lockrScan?

Yes, the only way we can view your current spam is to authenticate lockrScan with your Gmail. However, we are only accessing your email for the purposes of lockrScan’s features. Thus, we are only pulling in branded emails and will... Read More

lockrScan

How often will my lockrScan list update?

The list of Senders on your lockrScan dashboard will update every time you refresh the page or navigate to this portion of the app. Read More

lockrScan

How does lockrScan determine which Senders to pull in from my Gmail?

lockrScan scans your Gmail and pulls in brand and business Senders from the prior 90 days. Read More

lockrScan

In my lockrScan dashboard, what happens if I click the Unsubscribe button?

The method of unsubscribing varies by Sender. In some instances, brands provide an email address to unsubscribe and in that case we will auto-generate an email on your behalf with a request to unsubscribe. In other cases, the Sender may... Read More

lockrScan

Why do some Senders in my lockrScan list, not include an “Unsubscribe” button?

lockrscan relies on unsubscribe links supplied by businesses in their email marketing. lockr is committed to enabling individuals to manage their online presence and, outside of these specified links, lockrScan will not interact with businesses on your behalf. If you... Read More

lockrScan

In lockrScan, can I undo an unsubscribe or lockrArchive action?

You are not able to undo an “unsubscribe” action in the lockrScan dashboard. The best way to handle this would be to navigate to the brand website and re-subscribe. We recommend using your lockrMail email alias to re-subscribe so you... Read More

lockrScan

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